FAQ about Shipping, Delivery and Returns

Shipping costs and delivery time

When will we ship your order?

Order on working days (Monday to Friday) before 3:00 PM and we will ship it the same day.

Delivery may be slightly delayed around the holidays due to busy times at PostNL, for your own reassurance: order on time.

When will my order be delivered?

Once your order has been shipped, you will receive a track and trace code by email so you can see when your order will be delivered.

How do we prevent damaged shipments?

We receive many compliments for our careful packaging. We ship a lot of glassware and naturally want you to receive it undamaged. That is why we have chosen the slightly more expensive carrier. We pack our products extra well and use high-quality shipping boxes. If there is a defect, please contact us and we will resolve it.

How much time do I have to return a product?
In the unlikely event that you are not satisfied with your order, you can cancel it (of course undamaged and unused) up to 14 days after receipt without giving any reason. You then have another 14 days to return your order.

Note!: An exception to this are personalized products. For example, if you want to have a glass, serving board or gift box engraved, you cannot cancel and/or return this order.

What are the costs for returning a product?
We will cover the costs of returning the product by providing you with a return label.

How can I return a product?
After you have given us an has sent a message that you want to cancel or return certain products to edwin@moodcompany.nl, you will receive a return label from us (via Myparcel) by email. You can print this and stick it on the package and follow the instructions via Myparcel to return your package. You then have another 14 days to return your order. So very practical and simple.

When will I receive my purchase price back?
We will fully refund the purchase price you paid for the products you have returned to your account, provided the products have of course been received in good order. The refund always takes place within the legal period of 14 days, but in practice this will be within 1 to 2 working days after receipt of your return.