You have the right to cancel your order up to 14 days after receipt . After that, you have another 14 days to return the product.

The product must:

• be unused
  
• be undamaged
  
• be in original packaging
  
• have all tags intact

Personalized products and food items cannot be returned, such as:

• engraved glasses or serving boards
  
• food products (i.v.m. food safety)

To keep our product prices as competitive as possible, we offer a Return & Exchange Service .
The costs per country can be found in the table below:

	Return & Exchange Service (€)
NL	7.95
BE	8.95
DE	9.95
AT	12.95
CZ	13.95
FR / LU	14.95
IT / PS / ES	15.95
DK / FI / SK	19.95
EE / LT / LV / PL	21.95
NO / SE GR	22.95

We are happy to take care of the return label for you. The costs will be deducted from the refund, so you do not have to advance anything.

Example 1:
You order a product for €35 and pay €7.95 shipping costs (total €42.95).

• Do you use our return service (NL: €7.95)?
  → You will receive €35 back
• Are you arranging and paying for the return yourself?
  → You will receive €42.95 back

Example 2:
You order a product for €120 and pay no shipping costs (total €120).

• Do you use our return service (NL: €7.95)?
  → You will receive €112.05 back
• Are you arranging and paying for the return yourself?
  → You will receive €120 back

Send an email to info@moodcompany.nl. You will receive a return label from us via email. Print the label, stick it on the package, and send it within 14 days.

Free returns don't actually exist. These costs used to be included in the product prices. We prefer to keep our prices fair and only charge return costs if you make use of it.

As soon as we have received your return in good order, we will refund the amount.

In practice, this is usually within 1–2 working days (legally a maximum of 14 days).

When an order cannot be delivered after possibly multiple delivery attempts, or when a package is not picked up (in time) at a pickup point and is therefore returned to Mood Company, we consider this as a return shipment.

In that case, the following conditions apply:

• The original shipping costs are the responsibility of the customer
  
• The return costs of the carrier (costs incurred to receive the package back) are also the responsibility of the customer
  
• These costs will be deducted from the amount to be refunded
  

Of course, we make an exception in the following cases:

• the return shipment is demonstrably the result of a mistake by the delivery service, or
  
• there is a mistake on our part
  

In those cases, we will resolve this generously and customer-friendly .

Why this arrangement?

We ship our orders with care and pay both shipping and return costs to the carrier for each shipment.When a package is not picked up or delivered due to circumstances beyond our control, we incur these costs without the product being used. To keep our product prices fair and competitive, we cannot absorb these costs in that case.